Privacy Policy

This policy explains what data DS Energize ("we", "us") collects when you use crm.dsenergize.com and our Android apps DSE CRM, DSE POS, DSE HR and DSE Books (together, the "Service"), why we collect it, and the choices you have. By using the Service you agree to this policy.

1. Data we collect

• Account details: name, email address, phone number, password (stored only as a secure hash), role and the business you belong to. If you sign in with Google, we receive your name, email and profile photo from Google.
• Business data you enter: leads, contacts, companies, deals, tasks, estimates, invoices, receipts, products, menu items, orders and bills, stock, expenses, khata (credit) entries, staff and payroll records.
• Your customers' details: names and phone numbers that you or your staff add to bills, khata or orders, and details customers give when they order through a table QR code.
• Location: only when you punch in or out for attendance, and only with your permission. We save the location of that punch, not your location in the background.
• Camera and photos: attendance selfies, barcode scanning, and pictures you upload (logos, item photos). Attendance selfies are deleted automatically after 60 days.
• Notifications: with your permission, the apps show alerts such as new orders and low stock.
• Technical data: device type, browser, IP address, and logs needed to keep the Service secure and working.

2. How we use data

• To run the Service: sign you in, save and show your records, print and send bills, mark attendance and calculate payroll.
• To send messages you ask for, such as WhatsApp or email bills, payment reminders, OTPs and reports.
• To keep the Service secure, prevent fraud and misuse, and fix problems.
• For our legitimate business purposes: to understand how the Service is used, improve it, build new features, provide support, and tell you about DS Energize products and offers. We may use combined, anonymised statistics for our business planning.
• To meet legal, tax and accounting requirements.

We use data to grow our business honestly. We never sell your personal data or your customers' data, never rent it out for others' advertising, and never use it to harm, cheat, track or discriminate against anyone.

3. Who we share data with

We share data only as needed to run the Service:

• Service providers that host or process data for us, such as cloud hosting (Vercel), database hosting (MongoDB Atlas), email delivery and WhatsApp messaging providers. They may use the data only to provide their service to us.
• Google, if you choose Google sign-in.
• Your own business: owners and admins of your business can see the records in that business.
• Authorities, when the law requires it, or to protect the rights and safety of our users or the public.
• A buyer or successor, if DS Energize is merged or sold, under the same protections as this policy.

4. Security

Data is sent over encrypted HTTPS connections, passwords are hashed, and each business can only see its own data. No system is perfectly secure, so please keep your password private and tell us at once if you suspect misuse.

5. How long we keep data

We keep data while your account or business is active. Attendance selfies are deleted after 60 days. When an account is deleted, we delete or anonymise its personal data within 30 days, except records we must keep by law (for example tax invoices), which are kept only for the required period.

6. Your choices and rights

• See and correct your profile in the app at any time.
• Turn off location, camera or notification permission in your phone's settings; only the related features stop working.
• Opt out of offers from us by replying to the message or writing to us.
• Ask for a copy of your data or for it to be deleted. See Delete your account.

These rights apply under India's Digital Personal Data Protection Act, 2023 and other applicable laws.

7. Customers' data

When a business uses the Service to record its own customers or staff, that business decides what to record and is responsible for having their consent. We process that data on the business's behalf and under this policy.

8. Children

The Service is for businesses and is not meant for children under 18. We do not knowingly collect children's data.

9. Changes

We may update this policy. We will change the date above and, for important changes, tell you in the app or by email.

10. Contact

DS Energize, Pune, Maharashtra, India
Email: admin@dsenergize.com